“I just wanted to say my experience with your technician Scott Arndt was outstanding. He was super professional, personable, and knowledgeable. He spent time explaining the issues with my heat pump and answering my follow-up questions. He was very thorough with the heat pump diagnosis. When I requested an itemized break down of the service costs Scott spent the time to review each step and why it was required. I also asked for a cost breakdown of a new comparable heat pump and he took the time to contact his office and get the information needed for the quote. This allowed me to make an informed decision about the direction I wanted to go (repair or new).

I look forward to continuing my working with your team.

Thanks and Best,
- Derek B.

“The system lifetime installed was serviced in March of this year. It had a minor issue that the tech repaired. He also added a surge protector. He explained to my wife that we could save money by getting the maintenance agreement. She called me at work to have him explain it. NEVER did he say it was $30 a month to my wife or myself. Instead he made it sound like it was just $25 and a discount on the work he did. Now, we find out that they are charging our account $30 a month. If we want to cancel, we have to pay back the discount amount. We didn't get a copy of the invoice until today. It does not state what the monthly fee is. I will cancel this at 6 months and not owe a dime . I'd be willing to bet the tech gets a spiff for selling this. Hell of a way to do business. I'll never use Lifetime again”

- Richard M.

“Im at LkGoodwin. Due to regulations I had to have my unit installed on the wall. There were several attempts to resolve the vibration that caused extreme noise. They never gave up and eventually fixed the problem. Now the noise is what is expected and explained to us as. The noise is increased for a bit until the compressor kicks in, completely within a normal range. It was keeping me up and night and now when I hear the soft 'hum' vibration I'm so grateful they were able to resolve just how bad it was before. We're completely happy with all the units installed. During this problem solving time all the people we worked with were polite, professional, caring and sympathetic. We referred them to my Mother in Law who had the same things to say about their professionalism. It was a hard case and they were amazing at working with us to fix it. I can be sensitive to vendors speaking to my husband with respect and dismissive to me as a 'wife'. From the very 1st meeting they responded to me with the same respect. I just can't say enough how they turned a nightmare into a positive experience.”

- Genesis M.

“Tues 1232024 2:50p Hwy 104 Edmonds WA
I witnessed two company branded work vehicles commuting without their head lights or tail lights on. Citizens want large work vehicles to be visible 24/7 and consideration for low-vision drivers and pedestrians to judge distance. Please promote a DRIVE SMART company policy and keep us safe and alive. Thank you.”

- Christine K.

“My heater stopped working during this current cold spell and Tony came out, fixed it, and stayed until we knew it was going to start working again. I really appreciate the responsiveness and help from everyone I worked with during the "off time" hours 1/13.”

- Deb G.

Need HVAC Service?

Contact the experts at Lifetime Heating, Cooling & Electric.

Call us at 425-200-4999!