“Im at LkGoodwin. Due to regulations I had to have my unit installed on the wall. There were several attempts to resolve the vibration that caused extreme noise. They never gave up and eventually fixed the problem. Now the noise is what is expected and explained to us as. The noise is increased for a bit until the compressor kicks in, completely within a normal range. It was keeping me up and night and now when I hear the soft 'hum' vibration I'm so grateful they were able to resolve just how bad it was before. We're completely happy with all the units installed. During this problem solving time all the people we worked with were polite, professional, caring and sympathetic. We referred them to my Mother in Law who had the same things to say about their professionalism. It was a hard case and they were amazing at working with us to fix it. I can be sensitive to vendors speaking to my husband with respect and dismissive to me as a 'wife'. From the very 1st meeting they responded to me with the same respect. I just can't say enough how they turned a nightmare into a positive experience.”

– Genesis M.