Archives: Reviews
“Let me start by saying, I don’t do reviews, so this is a first. The reason for this review is simple….we received (literally) the best service…ever. From the call with the pleasant and knowledgeable customer service person to the time a serviceman actually came out to look at our furnace was by the next morning. He found that our furnace needed replacing ( well, it was over 20 years old). He cslled his estimator and he was at our home within 2 hours and our furnace was in place by the next day. You talk about service…this was quality service!”
“Great service. Well organized, on time, knowledgeable, efficient. Send notices prior to arrival with photo oif individual who is coming. Very friendly and helpful.”
“Im at LkGoodwin. Due to regulations I had to have my unit installed on the wall. There were several attempts to resolve the vibration that caused extreme noise. They never gave up and eventually fixed the problem. Now the noise is what is expected and explained to us as. The noise is increased for a bit until the compressor kicks in, completely within a normal range. It was keeping me up and night and now when I hear the soft 'hum' vibration I'm so grateful they were able to resolve just how bad it was before. We're completely happy with all the units installed. During this problem solving time all the people we worked with were polite, professional, caring and sympathetic. We referred them to my Mother in Law who had the same things to say about their professionalism. It was a hard case and they were amazing at working with us to fix it. I can be sensitive to vendors speaking to my husband with respect and dismissive to me as a 'wife'. From the very 1st meeting they responded to me with the same respect. I just can't say enough how they turned a nightmare into a positive experience.”
“Tues 1232024 2:50p Hwy 104 Edmonds WA
I witnessed two company branded work vehicles commuting without their head lights or tail lights on. Citizens want large work vehicles to be visible 24/7 and consideration for low-vision drivers and pedestrians to judge distance. Please promote a DRIVE SMART company policy and keep us safe and alive. Thank you.”
“My heater stopped working during this current cold spell and Tony came out, fixed it, and stayed until we knew it was going to start working again. I really appreciate the responsiveness and help from everyone I worked with during the "off time" hours 1/13.”
“I called on Friday and scheduled a maintenance/cleaning service for the next Monday. Alex was so friendly and helpful on the phone. (And, I love your hold music😄) Great first impression!
Adam showed up right on time Monday morning and was awesome! I have to admit my equipment hadn't been cleaned or inspected for over two years, and needed deep cleaning on all internal parts. Adam clearly explained my options, and pros/cons of getting the work done or not. So glad we took his advice! He is very knowledgeable and professional. He showed us the parts that were impacting performance of our system. Yikes! They were filthy! Adam was also really friendly, and took great care of us, and loved on our senior dog, too! Great service and people at Lifetime!”
“Incredible experience from start to finish! Received amazing customer service, with communication at every step of the process! Saul & Felix arrived on time, were super-friendly, and completed the job with expert quality in a timely fashion. Referring all my friends and neighbors to Lifetime. THANK YOU! Highest recommendation!”
“Tony performed our annual maintenance. He was thorough and courteous. He answered our questions clearly and treated us and our house with respect.”
“Mr. Felix Campos arrived on time and fitted the gas plug within a few minutes of his arrival. He was very pleasant, polite and efficient.”
“Cody took the time to properly diagnoses the problem and get it fixed. He was pleasant and tidy and we really appreciate his hard work. I’ve used Lifetime in the past and have referred them to neighbors. I will continue to do so. Thank you.”
“Called Lifetime to replace a leaking expansion tank on my water heater. They had an appointment available the following day, the technician showed up right on time and had the tank replaced within half an hour. Price was VERY reasonable, paid on the spot and it was all done within an hour!”
“Mr. Donavan Rodriguez and Mr. Brandon Ainsley replaced and installed a new hot water heater on November 28th, 2023. They arrived promptly at the scheduled time and completed the task within couple of hours. Both were very polite, pleasant and professional. My husband and I are very senior couples and we appreciated the quality of their work very much.”
“Mr. Cody Bryant came for our repair service call on Friday November 24th to check our water heater. I could not keep the pilot light on. He patiently tried to keep it on, then cleaned the system. When nothing worked, we discussed several options with him and finally decided to get the water heater replaced by Lifetime heating as soon as possible. Cody was very pleasant and patient throughout the time. The heater is to be replaced on Tuesday 28th morning.”
“I came home from Thanksgiving to a cold house – my gas furnace wasn’t working! I called Lifetime that night and was able set an appointment the following evening. The amazing Tony kept me posted on his arrival time and immediately started troubleshooting. He took the furnace apart, cleaned it thoroughly and was able to diagnose the problem. Although he didn’t have the replacement part on his truck he came back the following business day to restore heat to my home.
Tony was incredible. His sincerity and concern was immediately evident and I knew I could trust him to do me right. His pride in workmanship was shown over and over again and he didn’t leave until it was right. I can completely recommend Tony and Lifetime to anyone who needs repairs of their appliances. And I also want to thank Rudy for his care, allowing Tony to do what he did to restore heat to my home. I am totally grateful.”
“I wanted to give a huge shout-out for Lifetime Heating, Cooling & Electric. The whole team was stellar throughout the entire process. I scheduled a relatively routine service on our HVAC system and ended up needing a full replacement. Their Sales Rep, Justin, was fantastic, informative, and not pushy in any way. This was way more than I wanted to spend, so after quite a while of deciding to pull the trigger, I finally did, he then continued and succeeded in finding me more savings. He got me scheduled ASAP.
Saul and Felix were great with the install. We unfortunately ran into issues with my electrical system. They had electricians on hand, Mark and Alex, who promptly were able to find a solution to the problem letting the installers finish the job. I trusted them to finish the job while we were out of town. Coming home to a very new and working system was a great feeling.
Thank you, Justing, Saul, Felix, Mark, and Alex! It’s not fun spending money when it’s not planned, but you all made it as pain-free as possible.”
“Our water heater was leaking badly, Renne who works at office was very kind and helpful, efficient, communicative and helped us arranged installing the new install the new water heater on the same day as I wished during my break on my busy day. She has such great energy to talk to and work with. The technicians Nick and Daniel came on time, professional, efficient polite, they both did very good job. We have been their client for many years, it is best company we ever work with. They are reliable and honest company with skillful technicians and great people work at office as well.”
“Today the technician Adam came out for our maintenance. He was very professional, knowledgeable, helpful, and friendly. He make sure all questions are answered and we are well taken care of. Great company and people to work with!”
“Just want you all to know what a great experience we have had with Lifetime Heating, Cooling, & Electric. From our very first inquiry to set an appointment for someone to come look at our needs to the completion of the install exceeded our expectations. Bobby took a look at what we had and wanted and was able to quickly give us a quote that we were happy with. We wanted prices on two things First to replace our 10-year-old water tank and help find a way to get hot water to the farthest rooms of our home faster. We love it and we no longer have to run the faucets for five minutes to get hot water! Yes! Love it!
Next, we wanted a price on the best way to cool our home during the heat and smoky times. We liked Bobby’s solutions and are very happy. All the install was on time and Technicians Mark, Angel, Nick B., Marcus, and Nick S. did a great job. They were on time, courteous, and cleaned up everything. GREAT JOB! We will (and have already) told others how happy we are. Thank you.”
“Saul lead the installation with Felix and did a fantastic job. After 4 decades the old furnace site was a jumbled mess. A special thanks Saul for taking the time to get rid of this mess and seal all thru connections. Very professional and personable.”
“Travis arrived promptly and provided great service for a Heat pump repair. He was skilled, knowledgeable and worked diligently to solve the problem. He went beyond and made sure things were working correctly and efficiently. I appreciate this quality assurance so I don’t have to call again. I will call Lifetime the next time I have a problem. Thanks for the excellent service!”
“Rafael came out for our first annual maintenance and also installed a surge protector on our AC compressor. He was knowledgeable and friendly, and he made sure all our questions got answered and that we were taken care of. Ally also worked with us on a miscommunication about plan coverage and timing, going above and beyond to help us out. Thank you to both of you and the whole team for a great experience and peace of mind!”
“Brian came out to provide quote for new furnace and did a follow up phone call and visit to measure for installation. He was easy to work with, gave clear explanations and when there was a problem with the work order and install, he provided good follow up.
Nick and Jovani were our installers. Our work order was not quite right and Nick was quick to apologize and jumped in to figure it out. They added a much needed register to our bedroom and the installation was done professionally. Work order wrap-up was great as was clean-up from the job.
When our furnace closet door didn’t close right due to bigger size of new furnace (causing closet door to pop off its hinges), Nick came back out and provided a nice solution by making a new (custom) sheet metal face plate to our furnace which sits flat to furnace allowing door to now open /close with ease. Clever solution done on the spot!
In summary, despite a couple bumps in the road (human error on the work order – no fault of Brian’s or our installers Nick and Jovani), we now have a new gas furnace that is working great and with new register in our bedroom, the heat distribution in the house is now markedly improved! Would use this company again.”
“Travis came to troubleshoot our Ductless Aire mini split system. He was very knowledgeable and diagnosed the problem in a relatively quick time. I secured an appointment on the day of my call to the office. It seems Lifetime Heating, Cooling & Electric will be our new go-to HVAC company. Thank you for your great service.”
“Travis M. came out to my house to fix a broken air conditioning unit. He was able to diagnose the problem by going through each potential situation for why it wasn’t working. He found the problem and fixed it and was able to also replace a part that was worn and would have been another problem for us down the road. He was very knowledgeable and professional. I have had this company come out three times over the last 2 years and each time the service staff is great.”
“Travis came and serviced my heat pump which is on the roof. I was very nervous about him climbing up there as it was misting outside. But he showed no fear and performed the maintenance as required. He was very attentive to my questions and performed admirably.”
“I wanted to share what a great experience we had with our heat pump installation. Your estimate process was clear, transparent, and easy to understand. It was also $2,000 dollars less than another competing bid with the same heat pump equipment! Your estimator was so polite and knowledgeable and answered my questions clearly. I thought your installers, Brandon and Danial, were so professional and conscientious throughout the entire process. Brandon also did a great job answering all my questions. We will always recommend Lifetime Heating, Cooling & Electric to all our friends. Thanks for providing us with a nice cool home to enjoy this summer.
Dave S.”
“Travis McKibben was the tech that serviced our equipment, he was very pleasant and deserves a 5 out of 5 for his customer service!”
“Our furnace and ductless system were serviced by Travis McKibben today. He was extremely knowledgeable & personable, and we would highly recommend Lifetime to anyone needing HVAC/generator installation or service.”
“Lifetime was a lifesaver and seeing how they went above and beyond for me, I feel an equally amazing review is the least I can do.
The TLDR backstory: I have a 4 ton Rheem heat pump unit that has been nothing but problems over the first 5 years. From sensors, fan motors, and reversing valves, this thing was a frankenstien unit. All parts were covered under warranty, but I was getting the feeling this unit was just a lemon. The last straw was that the condenser finally failed and this is where Lifetime really stepped up.
I had a month left on my 5 year warranty and I wasn’t feeling great about A) having to replace this critical component this early in the units lifetime and B) the cost to evac, replace, and recharge was just about as much as a new unit! Lifetime got on the phone and relentlessly tried to get a Rheem Rep to deem the unit bogus and replace the whole thing. Lifetime also did a great job cutting and weighing all my options from a HVAC perspective and from my wallet’s perspective. They recommended a new unit, as replacing the compresson didn’t eliminate the possibility of this unit dying a week later with another problem. Rheem stepped up as well and replaced the unit and Lifetime did a great job with the install.
Shout out to Rudy for chasing Rheem down and putting together options for me, Allie for coordinating, and Nate + Derrick for doing the hard work of the install and identifying the problem.
As an additional note, they also made right a repair that took two visits and was a misdiagnosis between temp sensor vs. temp sensor board and only charged the board replacement. The point is, they made it right without question or a battle and earned my business for life(time)! It would have been easier to just tell me to take a hike and it is what it is, but they didn’t and they did the right thing as a business and was rewarded with a reinstall and my future maintenance needs!”
“Saul was quick, friendly and efficient when he came out too install our new hot water heater!! Great communication and on time as well – highly recommend him and Lifetime Heating, Cooling & Electric!!”
“Prompt, courteous, polite, professional. All at a reasonable price.”
“Excellent customer service on the phone setting up the appointment. Travis, the technician, was thorough, professional, and friendly. He provided prompt and knowledgeable service while performing maintenance on our gas furnace. I like that photos were provided and I trusted him when he pointed out an issue that should be watched for future possible repair/replacement but was currently fine.
All in all, a satisfactory experience hiring them to service our furnace. We’ll call them again for next time!”
“Used Lifetime again January 19, 2023 for the annual heat pump maintenance we’ve set up with Lifetime. David Mendoza was the technician who came out to do this maintenance on our Mitsubishi Electric ductless heat pump (MSZ-GE24NA).
We couldn’t be happier with the careful and meticulous work David performed on the entire heat pump, which included the wall unit inside our home and the pump unit outside. David is a very professional and conscientious worker. He explained everything he was doing. He even suggested we let him install an inexpensive power surge protector to protect the heat pump in case it’s subjected to a damaging power surge. (The cost to replace a damaged electronics board from such an event could be close to $2000!)”